Refund policy

REFUNDS AND EXCHANGES:

Returns rarely happen, but when they do, they are unfortunate. In order to avoid having to return an item, please ask questions before you make a purchase. I'll will gladly answer any questions you may have.

I value you as a customer and strive for complete customer satisfaction and repeat business. If, for any reason, you wish to return a purchased item, I will gladly issue a refund or exchange for an item of equal value providing the following conditions are met. These conditions are imposed to discourage an item being purchased, used, then returned for a refund when it is no longer needed.

- Please contact me at via email or phone within two days upon receipt of your order. If emailing, be sure to include your name, invoice number and the item(s) you are wanting to return. An item in your possession for five days is considered sold and not returnable.

- I must receive the returned item within 21 days to qualify for a refund. Tracking numbers must be sent to me via email shortly after the return is shipped. The buyer is responsible for all return shipping costs including insurance.

- All merchandise must be returned in its original packaging and condition. I will not accept any return if the item has been damaged or altered for any reason.

- If the item has been sent to you via free UPS or USPS shipping, the original and return shipping fees will be deducted from the refund. If you exchange for another item, the shipping/handling fee will not be imposed.

Providing all of the above conditions are met, I will issue a refund as soon as I receive and inspect the item.

Please allow 30 days for the return credit to show up on your credit card statement. All sales are final, however, please contact me if you have any problems with your order. My customers are very important to me and I will do everything I can to make sure you are happy and satisfied with your purchase.